Store Live Chat feature

Store Live Chat lets you:

Chat Logs

Save the messages of the conversations

With the specific feature, you can save messages and details for each user that has started a conversation with your operators


offline messages

Receive messages when there are no operators

Users will be reassured by the freedom to ask and receive an answer even when there is no one available online


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RECEIVE OFFLINE MESSAGES WITH BUSY OPERATORS

In this way, everyone will be able to contact you, it doesn’t matter it operators are busy with other users


Connection guest

Manage even more conversations than before

Choose how many users can start a conversation and increase the number of satisfied customers!


Copy Conversation

Create a copy of the conversation

You can let users ask for a copy of the held conversation and, at the same time, receive it yourself to judge operator’s work


Evaluation operators

Let users evaluate your operators

Once ended the conversation, users can express their appreciation


Style

Customize the interface

Choosing colors, size and position


Duration of the conversation

View the duration of the conversation

A timer will start from the opening until the ending of the chat session


Mobile behaviour

Offer a chat service even to mobile users

Store Live Chat has been specifically conceived to satisfy also whoever will access from a mobile device


Privileges Operator

Set the privileges of your operators

Associating a role of your store and letting them customize their profile


Activate chatb when operators are online

ACTIVATE THE CHAT WHEN OPERATORS ARE ONLINE

If no operator is available, users won’t be able to send messages.


Macro

Speed up answer time

Thanks to macros in which you can pre-set operators’ answers to most common questions posed by your customers


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